Refund policy
Return & Refund Policy
Thank you for shopping with TheZetaWise.
Since every product is made to order, we strive to provide the highest quality possible.
Order Cancellations
Orders may only be canceled before production begins.
Once production has started, orders cannot be canceled because every item is produced specifically for each customer.
Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Changing your mind
- Buyer's remorse
- Personal preferences
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of receiving your order.
Please include:
- Your order number
- A clear description of the issue
- Clear photos showing the problem
After reviewing your claim, we will work with our fulfillment partner to resolve the issue.
Depending on the situation, an approved claim may result in a replacement product or a refund.
Refunds
If a refund is approved, it will be issued to the original payment method used during checkout.
Please allow several business days for your payment provider or bank to process the refund.
Lost Packages
If your order has not arrived, please contact us within 30 days of the estimated delivery date.
We will investigate the shipment with our fulfillment partner.
Custom Pet Portrait Orders
Custom Pet Portrait products are personalized specifically for you.
Because of their personalized nature, these products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or an error occurred during production.
Contact
If you need assistance regarding your order, please contact us at: