Shipping policy
Thank you for shopping with TheZetaWise.
All of our products are made to order. This means your order is produced specifically for you after it has been placed.
Order Processing
Orders are typically processed within 2–5 business days before shipment.
Please note that processing times may be slightly longer during holidays or periods of high order volume.
Shipping
Shipping times vary depending on your destination, shipping method, and fulfillment location.
Estimated delivery times are displayed during checkout and in your shipping confirmation email.
Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages depending on product availability and fulfillment location.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If an incorrect or incomplete address is provided and the shipment is returned, additional shipping charges may apply for reshipment.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the issue with our fulfillment partner.
Contact
If you have any questions regarding your shipment, please contact us at: